Elite Race Fab® Privacy Policy Statement

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE. YOUR ACCEPTANCE OF AND AGREEMENT TO ABIDE BY ALL OF THE TERMS AND CONDITIONS GOVERNING YOUR USE OF THIS WEBSITE AND ANY MATERIALS CONTAINED HEREIN IS A CONDITION OF YOUR RIGHTS TO FURTHER ACCESS ANY AND ALL MATERIALS CONTAINED ON OR ACCESSED THROUGH WWW.EliteRaceFab.COM AND RELATED WEBSITES (THE "WEBSITE"). IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE WWW.EliteRaceFab.COM.

The following Privacy Policy Statement governs your (“you” or “your”) use of WWW.EliteRaceFab.COM (“Website”), as provided by Elite Auto Fab, a North Carolina LLC(“Elite,” “we,” “us” or “our”).

Please read the terms of this privacy statement carefully. If you do not agree with these terms, you cannot use the Website.  Your use of the Website and/or the creation of a user account constitutes your acceptance of this privacy statement with us.  In addition to reviewing this Agreement, please review our User Agreement.

This privacy statement may be modified from time to time; the date of the most recent revisions will appear on the Website or through a notification to you through the e-mail address you provided to Elite for the establishment of your user account. Continued access of the Website by you will constitute your acceptance of any changes or revisions to the privacy statement.

This privacy statement discloses the privacy practices for the Website. The statement does not include the privacy practices for partnered sites. We encourage our users who visit external sites from links within the Website to read the privacy statements of those sites, as their privacy practices may differ from ours.

If you have questions or concerns regarding this statement, you should first contact us via support@eliteracefab.com or by calling 336-900-7223.

Welcome to the Website. In order to make you feel comfortable and secure while visiting our Website, we have taken numerous precautions to guard your security while visiting our Website. For each visitor to our Website, our Web server automatically recognizes the consumer’s domain name and e-mail address (where possible).
Privacy

What personally identifiable information is being collected?
When you visit Elite’s Website, in order for us to provide you with the services that you have requested, you may be asked to provide us with personally identifiable information. For example, when you request information or services, we may ask you to become a registered user of our Website, during which you will be asked for your name, address, your e-mail address, etc. If you send an inquiry to one of our customer service representatives, we will also store a record of your request along with your e-mail address. In addition, our Web servers track various technical details about your visit, such as your computer’s IP address and which pages you visited; however that information does not typically contain any personally identifiable information about you.

We also utilize Google Analytics for Display Advertisers (“Google Analytics”).  Specifically, we use Remarketing with Google Analytics to track your visits to our Website and to track the items you view on our Website.  This information allows us to present advertising to you based upon your visits to our Website and the items you have viewed on our Website.  This advertising may be presented to you via Google’s advertising network and customized Google Display Network advertisements when you visit other websites during future web sessions, regardless of whether you have visited our Website during such a session.

We may post customer testimonials on our Website which may contain personally identifiable information such as the customer’s name. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial.

How is the information being used?
The information we collect is used to provide the products and services that you have requested or that we think you might have an interest in. It is also used to improve the content of our Website, to notify you of problems with your requests, or to update you about changes to our Website.

With whom do we share your information?
In order to operate this Website and in order to provide you with the products and services you have requested, we occasionally need to share information with third parties. We may transmit your personal information to service providers who assist us in providing products or services you have requested and sending you e-mails and newsletters. We may have agreements with these service providers that they will protect your privacy in accordance with our standard Privacy Statement. Some of those organizations may have their own Privacy Statements which may give you additional protections, so you are encouraged to read those statements when presented to you.

How do I access, update or delete my personally identifiable information?
If you are a registered user of our Website, you can manage many aspects of your registration information. For security reasons, however, some parts of your personal information may not be changed online and may require you to call or write to us in order to verify your identity before such changes can be made. The online registration area will also permit you to exercise control over the use of your e-mail address, allowing you to opt-out of future e-mail messages from this Website. Unfortunately, due to various legal and recordkeeping requirements, we may be required to maintain records about your activities on our Website. However, you will always be permitted to opt-out of any marketing uses of information stored about you. If you prefer to manage your personal information via other means, you may contact us via e-mail.

What information will be disclosed if required by law?
If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

What are cookies and how do we use them?
A cookie is a block of text placed in a file on the user’s hard drive by a website you have visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as online registration. Elite uses cookies to observe our Website visitor’s navigation throughout the Website. This helps us identify ways to improve your experience.

Elite may also use a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user’s shopping cart, and other information. The shopping cart cookie is saved for a designated period of time in case the user’s session expires or they return to complete a purchase within that time frame. We do not link cookies to Personally Identifiable Information.

What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information?
If you do not want to receive e-mail from us in the future, please let us know by calling or sending an e-mail to sales@eliteracefab.com and telling us that you do not want to receive e-mail from us.

If you provide us with your e-mail address, you may receive messages about issues regarding the operations of our Website, the products or services we provide and messages from subsidiaries of Elite and other companies with operational relationships to Elite. You may modify your e-mail preferences by calling 336-900-7223 or sending us an e-mail at support@eliteracefab.com.

If you provide us with your postal address, you may receive periodic catalogs from us, or other notices containing information about new products and services or upcoming events. On occasion, we may make our postal mailing address lists available to subsidiaries and affiliated companies that are part of the Elite family of companies. We may also make our postal mailing address lists available to other direct mail companies who we believe may have products and services of interest to our customers. However, we do not share e-mail addresses with any outside organizations for marketing purposes. If you do not wish to receive postal mailings from Elite, its subsidiaries, or third-party organizations, please let us know by calling or sending an e-mail to sales@eliteracefab.com. Please provide us with your exact name and postal address and state which lists you wish to be removed from so that we can be sure your information is removed from future mailing lists.

We may request your telephone number or facsimile (FAX) number, and if you provide it, you may receive telephone or FAX contact from us with information regarding services or products you have requested, requests for information or in reference to valuable offers from us. We do not sell or rent phone numbers.

If you would prefer that we not collect information through Google Analytics or if you do not want to receive customized Google Display Network advertisements, you should visit the “Ads Preferences Manager” on Google to manage your preferences accordingly or review and if you so choose, download the Google Analytics Opt-out Browser Add-on.
Security

What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control?
Elite values your business and is committed to doing everything possible to make your visit to our Website secure.  Anytime a credit card is requested for processing orders through the Website, the user transaction containing the credit card information may be encrypted using Secure Sockets Layer (SSL) technology. SSL provides strong encryption to all digital information as it crosses the Internet. While on a secure page, such as on order forms, the lock button on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked or open when you are just surfing or in other areas of the Website.
Children

We do not knowingly collect personally identifiable information from children under age 18 without the verifiable permission of a parent or guardian. If you are under age 18, you are welcome to browse our Website. However you are not permitted to use any of the features of our site that require the collection of any personally identifiable information. If we determine that we have erroneously collected a child’s information, we will immediately undertake to delete that data from our records.
Changes in this Privacy Statement

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Return Policies

HOW TO RETURN AN ITEM

Once you have read through our return policies, please email us at support@eliteracefab.com or CLICK HERE to begin the RMA process.

Items covered under the Elite Race Fab Guarantee offer a 30 day, no questions asked return policy. Elite Race Fab Guarantees items may be returned within 30 days of the original invoice date and must include all the original parts and contents for a refund. This guarantee does not apply to products that have been installed, modified, damaged, misused or abused. All returns require an RMA (Return Merchandise Authorization) Number, and any and all freight charges are strictly non-refundable.  Please also keep in mind that many brands ship directly from the manufacture, of which charges a restocking fee for new/un-used items being sent back.  This is to cover their time in having to unbox to verify the contents are all there as well are in new/saleable condition, re-box the item to ensure the next purchaser gets a brand new item in a new factory sealed package, as well as any fee's that they deem are fair practice.  Generally we see restocking fee's in this industry around the 10-25% mark depending on the return reason. For more information regarding our freight refund policy, please refer to the Product Refunds section below.

*Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time. Individual items inside a kit/combo cannot be returned separately.

**Please read our return policy here, it states "Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages"

Upon checkout you accepted any / all terms from Elite Race Fab regarding your purchase, return, refund etc. Sadly all opened, used, or installed items (tires installed on rims included) will not be returnable and will result in a denied return, please ensure you have read these policies in full prior to placing your order.

STANDARD RETURN POLICY - 30 Days

Unless another return policy is indicated, products sold by Elite Race Fab are covered by this Standard Return Policy and may be returned within 30 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. For more information regarding our freight refund policy, please refer to the Product Refunds section below. Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department.

Items that are more than 30 days from purchase date, but within 90 days may still be eligible for return at the sole discretion of Elite Race Fab for STORE CREDIT ONLY, depending on condition of product being returned.

*Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time. Individual items inside a kit/combo cannot be returned separately.

**Please read our return policy here, it states "Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages"

Upon checkout you accepted any / all terms from Elite Race Fab regarding your purchase, return, refund etc. Sadly all opened, used, or installed items (tires installed on rims included) will not be returnable and will result in a denied return, please ensure you have read these policies in full prior to placing your order.

NON RETURNABLE ITEMS - Clearance Items, Special Orders, Open Box / Overstock & ALL ELECTRONIC/TUNERS

Elite Race Fab often sells items that are not eligible for return. These items are labeled as Open-Box, Clearance or Overstock merchandise. These items are sold at greatly reduced prices, therefore all sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both Elite Race Fab and the manufacturer from any and all responsibility, unless otherwise required by law. Open-Box, Clearance and Overstocked items are not covered by any type of 30-day warranty or satisfaction guarantee.

Elite Race Fab also sells unique or custom order items that are often times made to order and/or are considered special order items. These items are ordered in on a case by case basis. Consequently, items indicated as having this Special Order Return Policy are not eligible for returns or exchanges. Special order items may require a minimum of a 50% non-refundable deposit. This deposit will not be refunded if the order is cancelled unless the items that were ordered are unattainable from the manufacturer. The buyer assumes responsibility that the items ordered will fit their needs.

*Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time. Individual items inside a kit/combo cannot be returned separately.

**Please read our return policy here, it states "Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages"

Upon checkout you accepted any / all terms from Elite Race Fab regarding your purchase, return, refund etc. Sadly all opened, used, or installed items (tires installed on rims included) will not be returnable and will result in a denied return, please ensure you have read these policies in full prior to placing your order.

GIFT CARDS

Gift Cards cannot be returned and may not be redeemed for cash. Elite Race Fab  Gift Cards are issued and managed by Elite Race Fab and can only be applied to purchases from EliteRaceFab.com, or our showroom in McLeansville, NC. Elite Race Fab is not responsible for gift cards that are lost, stolen, or used without permission. Additional payment will be required if the purchase price of a new order/product exceeds the value of the Gift Card. Gift Cards are not for resale. Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice. Use of a Gift Card is governed by the laws of the State of North Carolina.

LOST / DAMAGE SHIPPING CLAIMS

In the event that the delivery carrier damages or loses your package, please notify Elite Race Fab by Email within 24hrs of the item being delivered.  Please note that most delivery carriers only have a 3-5 day window of time to accept a Lost or Damaged Claim, and that any reports outside of that window of time are generally DENIED by the Delivery Carrier.  With that, Elite Race Fab will always work on your behalf with the delivery carrier for a Lost package claim, but once delivered the delivery carrier will often request a Police Report to be filed and a copy of that or the Report ID to be provided as well to the Delivery Carrier within the 3-5 day window of time.  

REFUSED / UNDELIVERABLE ORDERS

Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund(most carriers charge a $15-30 fee per package plus return shipping to process a refused or return to sender package). Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges or brokerage fees on the return shipment. Elite Race Fab reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.

PRODUCT REFUNDS

Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 1-5 business days, depending on your bank's processing practices. Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. Elite Race Fab does not refund shipping charges for returned items, and orders which qualified for free shipping will not receive a refund for the credited shipping charges we incurred in shipping your package.  A restocking fee of 10-25% will be also applied to all refunds, and the % is the manufactures discretion as they go off a per application/scenario system. Any customs or duties charges incurred upon returning an international shipment will be charged to the original form of payment. Refused or undeliverable orders may also be subject to return freight fees, duties, taxes, customs charges or brokerage fees. At the discretion of Elite Race Fab, items purchased from EliteRaceFab.com may be subject to a restocking fee of up to 20% of the item's purchase price. If you have any questions regarding the refund process, please contact one of our customer service representatives.

EliteRaceFab will only allow you to maintain a credit balance on your account at your request. Any credit balances on your account with EliteRaceFab will be remitted to you within seven (7) days of EliteRaceFab’s receipt of your written request to remit such balance. If you fail to request the return of your credit balance within one (1) year of the creation of said credit balance, said balance shall terminate and EliteRaceFab may retain any and all such balances.

PRODUCT WARRANTIES

Elite Race Fab does not offer any type of warranty coverage for defective products except those that are manufactured by us. However, the majority of the products available through our website are covered separately under a manufacturer's warranty. If you recently purchased a product from EliteRaceFab.com and are concerned about the fitment or performance of your item, please contact a member of our customer service department for assistance. Our customer service representatives can provide installation support, troubleshooting advice, and assistance identifying the possibility of any manufacturer defects. If we suspect your product does have serious defects, our customer service department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.